At Curtain Krafts, we aim to ensure complete customer satisfaction with every purchase. Our Return Policy outlines the conditions under which returns or replacements may be accepted.

1. Eligibility for Return

• Returns are accepted only for manufacturing defects or damage during delivery.

• Issues must be reported within 48 hours of receiving the product, along with photos/video as proof.

• Products must be unused and in original condition at the time of reporting the issue.

2. Non-Returnable Items

• Customized or made-to-order products (size-cut strips, specific dimensions, customized rolls, special colors).

• Products damaged due to improper handling, installation, or misuse by the customer.

• Normal variations in thickness, color tone, or flexibility of PVC material.

3. Replacement Process

• Once a defect is verified, Curtain Krafts will arrange a replacement or provide a suitable resolution.

• Replacement timelines may vary based on product availability.

• In rare cases where replacement is not possible, a partial or full refund may be issued at our discretion.

4. Return Shipping

• If the issue is due to a manufacturing defect, Curtain Krafts will bear the return shipping cost.

• For customer-initiated returns (non-defective cases), shipping costs will be the customer’s responsibility.

5. Refunds

• Refunds, if approved, will be processed within 7–10 working days after inspection of the returned item.

• Refunds will be issued through the same payment method used for the order.

6. Order Cancellations

• Orders can be cancelled before production or cutting begins.

• Customized orders cannot be cancelled once processing has started.